When you take on a new sales leadership role, it’s essential to make the right start. Data from McKinsey found that almost half of leadership transitions fail - but nine out of ten leaders who transitioned successfully went on to hit their three-year performance goals. On the other hand, if you don’t make your mark early, you may never make it at all. However, you’re very likely to encounter personal and organisational obstacles that you’ll need to navigate.
In this article, we’ll show you how to make the best transition to your new role, so you can maintain team stability and enhance your career at the same time. We’ll do it with the help of Tim Ogle, one of MySalesCoach’s leadership experts. Let’s get started.
This article is part of our essential guide to Sales Team Leadership.
In this post, we'll cover:
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Preparing For Sales Leadership Change
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Strategies For A Smooth Sales Leadership Transition
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Managing Personal Adjustments And Team Dynamics
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Ensuring a Successful Handover
Preparing for Leadership Change
Assessing the Current Team and Goals
When you start your new leadership role, you might be thinking about what your team will think of you. Will they respect you? Will they follow you?
However, try to shift that focus to them rather than you. Try to understand the team dynamics and individual performance levels as quickly as possible.
Don’t worry about going too deep too early. Get the headline figures first, such as start dates, performance against quota and potential indicators of underperformance.
Communicating the Transition Plan
‘Whenever you start working with a new sales team, there’s a lot of trepidation and rumour and misplaced expectation of who you are and who you are not.’ - Tim Ogle
If you’re finding your new role a challenge, know that your team are feeling challenged too. Don’t feed those fears. Instead, be clear and straightforward in how you communicate. Be honest about wanting to make changes, but don’t make any promises you can’t keep.
If there’s someone you can trust in the organisation who doesn’t work in the sales team but knows them well, ask them to gauge how they’re feeling.
Strategies for a Smooth Sales Leadership Transition
Building Trust and Relationships
There’s a formal and informal way to build trust with your team, so utilise both methods.
Formally, get your team in a room (or video call) together. Be honest and clear. Explain that you’re currently figuring out the team’s current state and you’ll make changes in due course.
Informally, go for lunch or coffee with your team members. Take time to get to know them. Find out about their lives, goals, and worries. If you can understand these aspects early on, you’ll have a better idea of how to motivate them when you need to.
if you're interested in finding out more about improving sales team collaboration and communication, we have an article here.
Ensuring Operational Continuity
’If it’s an amicable changeover, if they got a promotion or left for a new role, that’s great. But as a receiving manager, I like to get them out of the way as quickly as possible and do things my way.’ - Tim Ogle
If there’s a handover period with the previous leader, try to keep it as short as possible. A week should be sufficient. The faster the transition, the faster you’ll be able to implement your ideas.
If the previous leader insists on staying around, use them for clarification, but don’t let them enforce their way of doing things. You’re in charge now.
Establishing a Vision and Direction
Establishing a vision is a key job for a new sales leader. This is where your personality and leadership style come into play.
Your values will dictate the things you want to see in your salespeople, so take time to reflect on what traits are non-negotiable for you.
‘I always want to see drive, curiosity and bravery. Those are the three big things I expect from every salesperson that works around me.’ - Tim Ogle
Engaging with Key Stakeholders
As well as your team, you’ll have many other internal and external stakeholders around you that you’ll need to manage in some way.
First, get to know everyone inside your organisation who will support your team, as well as the people you’ll impact in the business. Speak to everyone, from marketing to finance to customer service and beyond. It takes time, but it pays dividends.
Next, get to know your customers. Meet your biggest customers, not to sell, but to understand more about them and how they feel about buying from you. You could even visit with dissatisfied customers to find out what you’re doing wrong. It’s all excellent feedback.
Fostering an Inclusive Decision-Making Process
As a leader, you have a choice when it comes to decision-making. You can tell people what to do, which is fast, but doesn’t promote accountability in your team. Or, you can be inclusive.
‘The best route is to take more of a coaching style. Ask questions. We’ve got to make a decision about X. What are your thoughts? What are the options? Draw out their views.’ - Tim Ogle
This approach builds trust between yourself and your team, as well as making your team members more accountable for seeing the decision through.
Transitioning Leadership Responsibilities Gradually
As mentioned before, it’s a good idea to get the previous leader off the stage as quickly as possible. A short, sharp transition benefits you and your team in the long term.
Your way of doing things will likely be different from your predecessor’s. For example, the way you coach sales discovery calls. Use any handover time to find out as much as you can about how they do things, while you form a picture of what you’ll change and why.
Managing Personal Adjustments and Team Dynamics
Adapting to New Responsibilities
Beginning a new sales leadership role is a challenge for you on a personal level. It’s natural if you wonder, ‘Why am I here?’.
If you’re feeling unsure, take steps to build your confidence. Rather than blaze in telling everyone what to do, take time to get to know everyone.
Ask as many questions as you can. Understand in your own mind how everything worked before you came along. Don’t be afraid to ask for people’s opinions on improving things.
The more you increase your knowledge, the more confident you’ll feel.
Maintaining Team Morale and Performance
’If you start your leadership journey by accepting substandard behaviour, that’s how it will continue.’ - Tim Ogle
Soon enough, you’ll need to address performance issues in your team. Don’t delay. Focus on issues early before they negatively impact your results, but maintain a positive outlook.
If morale in your team is low when you arrive, have a team-wide conversation where you make a plan to turn things around. Coach at a team level and identify who is forthcoming with ideas and who is holding back. Then, coach your reps individually to tap into their motivating factors.
If you're interested in finding out more about motivation and sales team incentive strategies for your sales team, we have an article here.
Ensuring a Successful Handover
Effective Knowledge Transfer
Be sceptical of any handover information your predecessor gives you, as it may come with a side order of prejudice. Rather, prioritise forming your own views of your team, working processes and goals. Start as you mean to go on.
Collaborating with Predecessors and Successors
While we’ve emphasised that the best policy is to cut ties with your predecessor as quickly as possible, sometimes this isn’t possible. Perhaps your predecessor got promoted and is now your boss, for example.
They might have strong views of how you should lead your team - and some of their ideas might even be good. So, if you have no choice, keep open lines of communication and check in with each other.
‘I think you’ll naturally find that after the first few weeks, you won’t need them that much.’ - Tim Ogle
Conclusion
It’s natural if you’re feeling nervous when you take on a new sales leadership role. But remember, your team members are probably feeling apprehensive too. This is something that everybody goes through regularly.
While a fast transition is recommended, you don’t need to go in too strong too fast. Take time to learn as much as you can about your team and organisation. Check in with your values as you make changes and lead your team. Take a consultative, coaching-driven approach to decision-making. Good luck!
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