MYSALESCOACH PRIVACY POLICY
Effective Date: 17th January 2025
Welcome to MySalesCoach ("Company," "we," "our," "us"). Protecting your personal information is our priority. This Privacy Policy outlines how we collect, use, and protect your data when you use our services, in compliance with applicable privacy laws, including UK GDPR.
TABLE OF CONTENTS
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WHO ARE WE
MySalesCoach is a UK-based company that connects sales professionals with expert
coaching services. Our website (mysalescoach.com) and associated services are designed to
support professional development.
coaching services. Our website (mysalescoach.com) and associated services are designed to
support professional development.
WHAT INFORMATION WE COLLECT
We collect information to deliver and improve our services. This includes:
a. Information You Provide:
● Account Data: Name, email address, phone number, job title, company name.
● Payment Information: Billing address and payment details (processed
securely via third-party providers).
● Coaching Data: Notes, transcripts, recordings, assessments, and feedback
from coaching sessions.
b. Automatically Collected Data:
● Technical Data: IP address, browser type, operating system, device
information.
● Usage Data: Time spent on pages, features used, and navigation paths.
c. Third-Party Data:
● Data shared with us by your employer if they provide access to our services.
a. Information You Provide:
● Account Data: Name, email address, phone number, job title, company name.
● Payment Information: Billing address and payment details (processed
securely via third-party providers).
● Coaching Data: Notes, transcripts, recordings, assessments, and feedback
from coaching sessions.
b. Automatically Collected Data:
● Technical Data: IP address, browser type, operating system, device
information.
● Usage Data: Time spent on pages, features used, and navigation paths.
c. Third-Party Data:
● Data shared with us by your employer if they provide access to our services.
HOW WE USE YOUR INFORMATION
We use your information to:
● Provide and manage our services.
● Personalise your coaching experience.
● Process payments and manage subscriptions.
● Communicate updates, newsletters, and promotional content (with your consent).
● Comply with legal obligations.
● Use anonymised data insights to improve our services and tailor your experience.
For example, we may use customer data in a way that helps us identify patterns and
enhance our AI services. Any data used for these purposes is carefully anonymised
to ensure it cannot be traced back to any individual, protecting your privacy and
adhering to applicable legal standards.
● Provide and manage our services.
● Personalise your coaching experience.
● Process payments and manage subscriptions.
● Communicate updates, newsletters, and promotional content (with your consent).
● Comply with legal obligations.
● Use anonymised data insights to improve our services and tailor your experience.
For example, we may use customer data in a way that helps us identify patterns and
enhance our AI services. Any data used for these purposes is carefully anonymised
to ensure it cannot be traced back to any individual, protecting your privacy and
adhering to applicable legal standards.
SHARING YOUR INFORMATION
We do not sell your information. We may share your data:
● With Coaches: To provide tailored coaching sessions.
● With Service Providers: To manage payments, hosting, and analytics (e.g., Stripe,
Google Analytics).
● For Legal Reasons: To comply with law enforcement or regulatory requirements.
● With Coaches: To provide tailored coaching sessions.
● With Service Providers: To manage payments, hosting, and analytics (e.g., Stripe,
Google Analytics).
● For Legal Reasons: To comply with law enforcement or regulatory requirements.
THIRD PARTY SUBPROCESSORS
We use trusted third-party subprocessors to support the delivery and improvement of our
services. These subprocessors assist with hosting, payment processing, analytics, and other
operational needs. When sharing your data with subprocessors, we ensure that:
● They only access the data necessary to perform their services.
● They operate under strict data protection agreements and comply with relevant
laws.
● Your data remains secure and confidential.
Subprocessors include Microsoft and Google. A comprehensive list of our subprocessors is
available upon request by contacting privacy@mysalescoach.com.
services. These subprocessors assist with hosting, payment processing, analytics, and other
operational needs. When sharing your data with subprocessors, we ensure that:
● They only access the data necessary to perform their services.
● They operate under strict data protection agreements and comply with relevant
laws.
● Your data remains secure and confidential.
Subprocessors include Microsoft and Google. A comprehensive list of our subprocessors is
available upon request by contacting privacy@mysalescoach.com.
DATA SECURITY
We implement robust technical and organisational measures, including encryption and
regular audits, to ensure the highest level of data security. Our continuous efforts are
focused on protecting your data against unauthorised access, loss, or misuse.
regular audits, to ensure the highest level of data security. Our continuous efforts are
focused on protecting your data against unauthorised access, loss, or misuse.
YOUR PRIVACY CHOICES
We respect your privacy and provide you with choices about how your data is used.
Depending on your location, you may have certain rights, such as accessing, correcting, or
deleting your data, or objecting to its use. For further details or to make a request, please
contact us at privacy@mysalescoach.com. We will respond promptly and in line with
applicable laws.
Depending on your location, you may have certain rights, such as accessing, correcting, or
deleting your data, or objecting to its use. For further details or to make a request, please
contact us at privacy@mysalescoach.com. We will respond promptly and in line with
applicable laws.
DATA RETENTION
We retain your data only as long as necessary to fulfil the purposes outlined in this policy,
comply with legal requirements, or resolve disputes.
comply with legal requirements, or resolve disputes.
INTERNATIONAL TRANSFERS
If your data is transferred outside the UK, we ensure appropriate safeguards are in place to
protect it, such as Standard Contractual Clauses.
protect it, such as Standard Contractual Clauses.
COOKIES
We use cookies to enhance your experience and analyse website usage. Cookies are small
text files placed on your device that help us:
● Remember your preferences and settings.
● Improve website functionality and performance.
● Provide personalised content and recommendations.
● Analyse usage and track website performance.
text files placed on your device that help us:
● Remember your preferences and settings.
● Improve website functionality and performance.
● Provide personalised content and recommendations.
● Analyse usage and track website performance.
TYPES OF COOKIES WE USE
● Essential Cookies: Required for website operation (e.g., login functionality).
● Performance Cookies: Collect data on website usage to improve performance.
● Functional Cookies: Enable enhanced functionality and personalisation.
● Targeting Cookies: Deliver relevant advertisements and measure ad performance.
● Performance Cookies: Collect data on website usage to improve performance.
● Functional Cookies: Enable enhanced functionality and personalisation.
● Targeting Cookies: Deliver relevant advertisements and measure ad performance.
MANAGING COOKIES
You can manage your cookie preferences through your browser settings. Please note that
disabling certain cookies may affect the functionality of our website.
disabling certain cookies may affect the functionality of our website.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page
with the updated effective date.
with the updated effective date.
CONTACT US
For questions or concerns about this Privacy Policy or your data, contact us at:
MySalesCoach
Cubo Newcastle, Bank House, Pilgrim Street, Newcastle Upon Tyne, NE1 6SQ, United Kingdom
Email: privacy@mysalescoach.com
MySalesCoach
Cubo Newcastle, Bank House, Pilgrim Street, Newcastle Upon Tyne, NE1 6SQ, United Kingdom
Email: privacy@mysalescoach.com