Are Customer Success getting the coaching they deserve?
Help your CS team unlock their true potential with their own hand picked, 1:1 expert CS coach - as a subscription.
Coaching ambitious professionals at:
Why expert CS coaching?
Coaching That Always Delivers
Being a Leader Is Hard
As a CS leader, you have your hands full with an
endless list of time critical responsibilities.
Our coaches don’t have to wear multiple different hats and juggle many tasks daily like leaders do. They never have to put off coaching until tomorrow when they get too busy.
How Leaders Amplify Their Impact
We compliment your internal coaching with expert coaches who have:
- Experience – Our CS coaches have a wealth of
experience with other companies and bring
new ways of thinking into coaching that you
can’t get internally. - Expertise – All of our coaches are not only experts in their field, but they coach almost all day every day. They know how to create that safe space, challenge and inspire
What's included in your subscription:
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A Hand Picked, Perfectly Matched CS Coach
Coach and coachee compatibility is key - and we understand it needs to be a match made in coaching heaven to get the best results. We carefully hand pick every coach specifically for each individual from our roster of experienced, best in class CS coaches.
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1:1 Coaching Session
Your team have 1:1 access to their own expert coach - giving them the power to tap into their specialist industry knowledge and years of experience in CS when they need it the most. A coach who has walked in their shoes to hold them accountable to achieving their goals.
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Collaborative Group Coaching Sessions With Like-minded Peers
As part of your subscription, your team can crowdsource ideas from our tactically focused group coaching sessions - all based on top of mind, trending topics in a small cohort of ambitious peers.
What our clients are saying:
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"I came out with new approaches and areas to explore"
Enjoyed the conversation with my coach!
We dove right into the session and he shared the GROW model and several other tips.
Great insights and feedback."
JamieCS Leader, Atlassian⭐ ⭐ ⭐ ⭐ ⭐ -
"I'm confident that my coach will be able to support my professional growth
He is a very good and active listener who brings up valuable perspectives.
Always appreciated and helpful to hear his thoughts.
He's also very empathic which makes it easy to open up to and talk about challenging situations."
KevinCSM, Udacity⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach gives me the platform to be open and honest about the areas I want to develop.
Our sessions are really productive and my coach pushes me, which is what I need.
My coach adapts the sessions to my current work scenarios, and quickly gets to the root of what i want to achieve.
Then we come up with core action items for me to work on before our next call."
MikeSDR Manager, Outreach⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach answers my questions clearly, but encourages me to reach conclusions myself.
My session was very helpful.
We recapped on topics we've discussed before and addressed specific issues pertinent to my current sales experience.
Really happy with my progression and development and it's thanks to my coach."
JamesSDR, Haystack⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach is incredibly insightful.
He is totally the right fit in regards to further developing my skills as a sales manager.
The way he set up the session allowed for dialogue and aligned my thinking with his in a way that looks at problems with a more holistic approach.
I'm already looking forward to our next session."
YusafSDR Lead, Leyton⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach builds confidence.
My coach is super helpful and always constructive with her feedback.
She builds confidence and validates the daily challenges experienced and suggests solutions to help fix those issues"
NusratSDR Leader, Cognism⭐ ⭐ ⭐ ⭐ ⭐ -
"Really impressed with the impact my coaches approach has had on my sales skills.
He is incredibly knowledgeable and really clearly conveys every coaching point, with great follow-up to affirm what's covered in sessions.
Really looking forward to learning loads more with my coach!"
MattAE, Flexport⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach was engaged and shared some great thoughts.
Was great to bounce ideas off each other.
We have agreed on some next steps which will help with accountability.
I wish I had invested in myself earlier!"
ScottSales Leader, Matterport⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach gives me specific and measurable development that i can implement across my team.
My coach and I spent the whole session discussing the exact areas of development that I requested.
He gives me useful sales and prospecting tools, tips and insights."
JarrodAE, Servers.com⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach is a wealth of knowledge, he breaks things down in a way that is simple to understand.
I feel like it was 35 minutes that was really well spent and advanced my position/knowledge from when we started the call.
My coach breaks the problems down and leaves me with manageable, tangible actions."
SteveSales Leader, Flexport⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach provides unparalleled support.
We set very clear goals from the very start and the support I have obtained on all areas necessary has been consistent and unparalleled.
Getting an outside perspective on everything related to my work and also personal life has allowed me to do a lot of reflection and self analysis on areas of improvement.
I look forward to working with my coach for a long time"
LuwisSenior BDM, Leyton⭐ ⭐ ⭐ ⭐ ⭐ -
"My coach gives me feedback I can apply to every day calls and emails.
I found the tips extremely useful, and all of the feedback could be applied in every day calls and emails so it felt very beneficial.
Over the session we were able to cover a lot and do both broad and specific applications of techniques.
I had alot to take away and work on."
AbigailBDR, Epicor⭐ ⭐ ⭐ ⭐ ⭐
Examples From Our Coach Portfolio:
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Markets: EMEA, North America
Industries: SaaS, Technology, Edtech, FinTech, Professional Services, Construction, Market Intelligence
Roles Coached: CSM’s, CS Leaders, Customer Experience, Support, AM’s
Hotanspecialises in:-
Transitioning to Customer Success
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CSM Career Development
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Building CS Functions
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Expansion & Renewals
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Markets: UK & EU
Industries: Technology, SaaS
Roles Coached: CSM's, CS Leaders
Anikaspecialises in:-
Customer Success
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Revenue From Customers
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Post Sales Revenue
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Enablement
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Defining Customer Value
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Process & Strategy
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NAM
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Markets: UK, Ireland, Northern Europe, US
Industries: SaaS, Technology & IT, FinTech & Banking, Engineering & Manufacturing, Professional Services
Roles Coached: BDRS, AE’S,AM’S,AD’S, Customer Success, Sales Managers Sales Leaders, Founders
Timspecialises in:-
Consultative Selling
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Defining Customer Value
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Building and Managing Successful Teams
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MEDDIC
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